Support

If you're having trouble opening online games, dealing with lag, or encountering frequent crashes, this guide provides simple solutions to help you resolve common problems. Follow the steps below to troubleshoot and fix these issues effectively.

I cannot open the game. How do I solve it?

Check Your Internet Connection

Windows

Look at the Wi-Fi or network icon in the bottom right corner of your screen. If it has a red "X" or shows no bars, you might not be connected. Check your network settings to ensure you're connected to a network.

Chrome OS

Click on the network icon in the bottom right corner of your screen. If it's disconnected, select your Wi-Fi network to connect.

Mac OS

Look at the Wi-Fi icon in the top right corner of your screen. If it's grayed out or has an "X", you're not connected. Click on it to connect to your Wi-Fi network.

Disable Adblockers

Windows & Chrome OS

Look for a puzzle piece icon in your browser. Click on it, then find the adblocker and turn it off.

Mac

Find the adblocker extension in your browser's toolbar. Click on it and disable it.

Game lags when I am playing

There are a few possible reasons why the game lags when you're playing it. You can relaunch your browser or computer. If the problem persist take a look at the solutions below.

• First, if you have lots of tabs open or things downloading, they can use up your computer's power. Close the tabs you're not using.
• Secondly, if your computer is doing too many things at once, it can make your game controls slow or not work. Close any programs running in the background that you're not using. It should make your game controls better. 
• Lastly, your device or internet connection may not be compatible with high quality graphics. Set graphics quality to low or lowest in the game.

Restart Your Device

Relaunch your browser or restart your computer to free up system resources.

Close Other Tabs and Pause Downloads

Close any tabs you're not using and pause any downloads. Right-click on the download in the taskbar and select "Pause".

Close Background Applications

Windows

Open task manager by using Ctrl+Shift+Esc. End the tasks of other programs consuming your CPU.

Chrome OS

To access the Task Manager, press the Search and Escape keys together. End the tasks of other programs consuming your CPU. 

Mac

Open activity monitor by pressing [CMD] + [ALT] + [ESC] keys on your keyboard. This will open a window containing a list of all currently opened programs and applications that are running in the background. Close the programs you're not using. 

Set Graphics Quality to Low

Graphics make the game look cool and detailed, but if your computer is slow, it's better to have less fancy graphics. Look in the game settings for "Graphics Quality" and choose "Low" or "Lowest".

Game Freezes or Crashes Frequently

Open the Game in Incognito Tab

There might be several issues with locally saved data or extensions resulting in crashes. Re-launch your browser or open the game in an incognito tab to solve this issue. 

Windows and Chrome OS

Open your browser, click on the three dots in the top right corner, and select "New Incognito Window". Then, go to the game website and try opening the game again.

Mac

Open your Safari browser, click on "File" in the menu bar, and select "New Private Tab". Then, go to the game website and try opening the game again.

If you're using Chrome Browser, Press ⌘ + Shift + n to open an incognito window.

How do I mute game's sounds?

Turn off Sound Effects in Game

In the game, look for a little speaker icon or "Sound" in the settings. Click on it to turn the sound off.

Mute the Browser Tab

If the game has no mute button, right-click on the browser tab and select "Mute Tab". 

Problem Persists? Leave a Comment or Contact Us

If you tried everything in this guide but the problem still persists, leave a comment or contact us via e-mail at [email protected]. We'll get back to you as soon as possible.